South Korean auto brands, Hyundai Motor Co., and Kia Motors Corp., originally seen as laggards in quality, took top marks in a U.S. survey of new vehicles. The auto brands are closing gaps with their Japanese competitors, whose records declined below the industry average for the first time in 29 years.
According to the J.D. Power initial vehicle quality study released on Wednesday, Hyundai along with its Kia affiliate led the industry standards by the widest margin ever, where Kia ranked second and Hyundai came in fourth. In the study’s history, Kia led all its non-premium brands in initial quality. Although, Toyota, Honda, Lexus scored above the industry average, when all Japanese’s auto brands, together decline below the industry average score - 112 - for the first time.
Vice president for US automotive quality at J.D. Power, Renee Stephens said that the surprising factor in Korean auto brands was their improvement rate in quality standards. The survey reported that the industry has improved overall by 3 per cent, and surprisingly, the South Korean auto brands have improved by 11 per cent in quality standards.
Stephens said that it is clear shift in the quality landscape, and is changing the pace, which every auto brand needs to reach at to board ahead.
Stephens added further that Japanese brands as a whole have improved at a rate of 1 per cent, while the US auto manufacturer and European companies have improved by 3 per cent. The initial-quality study measures problems were experienced by lessees and buyer of new vehicles in the first 90 days of possession.
J.D. Power then ranked these brands by the number of problems that was reported on per 100 vehicles, this means lower the number of issues, higher the ranking and vis-à-vis. The present year’s study covered 215 auto models and 33 brand rankings, and more than one problem can be recorded per vehicle.
For the first time in the study, South Korean auto brands led the industry average score in initial quality by the widest margin ever, scoring 90 problems per 100 vehicles, and European auto brands, with a score of 113 per 100 - surpassed Japanese brands, with 114.
Communications innovation keeps on being the biggest problem category, with voice recognition remaining at number one position. The dominant part of auto models in the study had voice-recognition systems that had 10 or more problems, which were identified with that feature per 100 vehicles. The number of vehicle’s owners, who said that they had voice recognition, which has increased up to 67 per cent this year, from 57 per cent in 2013.
Porsche was positioned as the most reliable brand for the third consecutive year, with a score of 80 problems for every 100 auto model.
After Porsche, rounding out the top 10 brands were Kia – 86, Jaguar - 93, Hyundai – 95, Infiniti – 97, BMW – 99, Chevrolet – 101, Lincoln – 103, Lexus and Toyota - 104. The bottom five vehicles were Jeep – 141, Subaru - 142, Chrysler – 143, Smart – 154, and, in last place, Fiat - 161. The vehicle with the least problems was the Lexus LS - 61 for each 100. It was followed by the Porsche 911 - 65; and the Chrysler 300 - 66. The Chrysler 300 was the non-luxury model and the domestic model with the least issues.
The current year's study is based on responses from 84,000 owners or lessees of 2015 vehicles. The survey covers 233 inquiries about possible problems, which incorporate mechanical defects and breakdowns, and design issues.