Microsoft suffers second worldwide outage in two weeks

Microsoft goes offline for a few hours, Azure, Office 365, Skype all go silent.



Microsoft suffered an hours-long outage on Friday, causing disruptions in office work for many. 

Microsoft’s Azure cloud services, as well as Teams, Office 365, OneDrive, Skype, Xbox Live and Bing were all inaccessible due to the outage. Even the Azure Status page was reportedly taken offline.

Twitter went all aflutter with reports of the outage crowding in. Outage tracking website DownDetector showed that reports began flooding in at around 5 p.m. It said it received thousands of notices from Xbox Live, Teams and Office users. Down detector showed over 8,000 incidents of people reporting issues with its widely used Teams workplace messaging app.

Down detector’s numbers are only the tip of the iceberg as it only collates status reports from a series of sources, including user-submitted errors on its platform. The outage might be affecting a larger number of users.

Microsoft antitrust case

Microsoft tweeted that the outage was related to a Domain Name System or DNS issue, the internet system that converts web addresses into computer compatible code. It is very integral to the functioning of the internet, hence its breakdown is not ideal. The Microsoft 365 Twitter status account stated that there is a “DNS issue affecting multiple Microsoft 365 and Azure services” shortly after the first reports of the outage appeared.

At about 7 p.m. in the evening, a Microsoft spokesperson confirmed that it had “mitigated the issue.” A status message said that a subset of users may experience “intermittent issues” with the company’s services.

The outage caused some embarrassment to the company as it was the second such incident in the space of a fortnight. On March 15, Microsoft Azure was hit with an outage, resulting in Office 365, Teams and Xbox Live all being taken offline for around four hours. Microsoft then blamed that issue on “a recent change to an authentication system”.

An IT director at the company had then said that Microsoft’s issues could be related to the rapid growth of the Teams app. “Teams has grown faster than any other of the Microsoft services, faster than SharePoint, faster than Office 365. It has just exploded. I wonder if [the growth of] Teams is contributing to these problems.”

The Teams app has suffered issues thrice since February. Microsoft reported issues with delays in receiving Teams chats on Feb. 17, and with joining Teams meetings on Feb. 4.

Bob Venero, CEO of N.Y.-based solution provider Future Tech, had warned that customers should not rely on one service. He said it could have a negative business impact when customers put all their “eggs into the public cloud basket” versus a hybrid cloud approach that includes their own infrastructure.

“This has a very large financial impact on the organizations using these cloud offerings,” said Venero. “The longer it goes on, the more damage that is done. The lack of information that comes with this is even worse. Right now customers don’t know what they are up against or when this is going to be resolved.”

Avatar
Anna Domanska
Anna Domanska is an Industry Leaders Magazine author possessing wide-range of knowledge for Business News. She is an avid reader and writer of Business and CEO Magazines and a rigorous follower of Business Leaders.

Recent Posts

JPMorgan earnings beat forecasts amid strengthening US economy

JPMorgan earnings beat forecasts amid strengthening US economy

JPMorgan Chase, the largest bank in America by assets reported favorable results on Wednesday, beating analysts’ estimates on trading revenue. It is the first major bank to repor
13 hours ago
Grab to take Spac route for a $40 billion listing in US

Grab to take Spac route for a $40 billion listing in US

Grab, south-east Asia’s super app that provides a wide array of services from food deliveries to digital payments is planning to list in the US through a special purpose acquisit
14 hours ago
Babcock facing writedowns of £1.7 billion, plans to cut 1000 jobs

Babcock facing writedowns of £1.7 billion, plans to cut 1000 jobs

Babcock International Group PLC, the UK defense contractor, said that a comet review for the financial year ending March 21 had identified impairments and charges totaling approxim
1 day ago
France’s water management utilities, Veolia and Suez, finally merge after long battle

France’s water management utilities, Veolia and Suez, finally merge after long battle

Veolia and arch-rival Suez, the two French waste management utility companies, have struck a deal worth nearly 13 billion euros ($15.44 billion)to merge after months of wrangling.
2 days ago
Impossible Foods mulling IPO at $10 billion valuation

Impossible Foods mulling IPO at $10 billion valuation

Impossible Foods, the makers of the widely popular plant-based burgers, plans to go public with a likely valuation of $10 billion. The vegan burger company was valued at $4 billion
2 days ago
Aramco sells minority stake to EIG Group-led consortium for $12.4 billion

Aramco sells minority stake to EIG Group-led consortium for $12.4 billion

Energy giant Saudi Aramco is selling a minority stake for 12.4-billion-dollar in a newly formed oil pipeline business to a consortium led by US-based EIG Global Energy Partners. Th
2 days ago